Privacy policy

Privacy Policy

KAVOK operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the “Services”). KAVOK is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services.

By using the Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

PERSONAL INFORMATION WE COLLECT

We collect personal information you provide directly to us (e.g., when you make a purchase, submit a review, or contact us), information collected automatically when you use the Services (e.g., device and usage data), and information from third parties as permitted by law. Categories of personal information we collect include:

 

  • Contact details (name, email, phone number, billing/shipping address)
  • Payment details (credit/debit card information, transaction history)
  • Account details (username, password, preferences)
  • Purchase history and interactions with the Services
  • Photos, videos, and content you voluntarily submit through reviews, testimonials, or communications with us


HOW WE USE YOUR INFORMATION

We may use your personal information to:

  • Provide and improve our Services, process transactions, fulfill orders, and manage your account.
  • Communicate with you regarding your orders, account, or customer support inquiries.
  • Send marketing and promotional messages, including via email or targeted advertising, if you have not opted out.
  • Display advertisements for our products or services based on your preferences or previous interactions.
  • Maintain the security of the Services and prevent fraudulent or illegal activity.
  • Comply with legal obligations or respond to lawful requests.


USE OF SUBMITTED CONTENT (REVIEWS, PHOTOS, VIDEOS, TESTIMONIALS)

By submitting a review, testimonial, photo, video, or any other content to us through the Services or social media, you grant KAVOK a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, and display such content for marketing, promotional, and advertising purposes (including on our website, social media, email campaigns, and paid advertising).


Opt-Out of Content Usage:

If you wish to withdraw permission for us to use your submitted content for marketing purposes, you may email us at info@kavok.ca. Upon receiving your request, we will remove the content from future advertising and our website within 30 days, where feasible. Please note that content already published or in existing marketing campaigns may remain in circulation.

HOW WE DISCLOSE PERSONAL INFORMATION

We may share your personal information:

  • With service providers and vendors who assist us in operating the Services (e.g., payment processing, fulfillment, email marketing, advertising platforms).
  • With marketing partners to provide targeted advertising based on your interactions with our Services.
  • When required by law or to protect our legal rights.
  • In connection with a business transfer such as a merger or acquisition.

We do not sell your personal information.

MARKETING AND ADVERTISING

We may use your personal information to send you promotional communications and deliver targeted ads. You can opt out of promotional emails at any time by clicking “unsubscribe” in our emails. Even if you opt out of promotional emails, we may still send you non-promotional messages about your orders or account.

YOUR RIGHTS

Depending on your location, you may have rights to:

  • Access or request a copy of your personal information.
  • Request correction or deletion of your information.
  • Opt out of marketing communications or targeted advertising.
  • Withdraw consent to the use of your personal information for specific purposes.


To exercise your rights, contact us at info@kavok.ca. We may require verification of your identity before processing your request. We will respond within the timeframes required by law.


SECURITY AND RETENTION

We implement reasonable measures to protect your personal information but cannot guarantee 100% security. We retain personal information as long as necessary to provide the Services, comply with legal obligations, or enforce our agreements.


CHILDREN’S PRIVACY

Our Services are not directed to individuals under the age of majority. We do not knowingly collect personal information from minors.

INTERNATIONAL TRANSFERS

Your personal information may be transferred to and processed in countries outside your residence, including where data protection laws may differ.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The updated version will be posted with a revised “Last Updated” date. Your continued use of the Services after updates indicates your acceptance of the revised policy.

CONTACT US

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: info@kavok.ca
WhatsApp